Shipping & Returns

Every order from thesportingshop.com is packed by the crew at The Sporting Shoppe in Richmond, Rhode Island, and shipped from our own shelves. Here is how shipping and returns work.

Shipping cost

• Free shipping on orders over $100. The order subtotal (before tax) must be over $100.
• Orders of $100 or less have a flat-rate shipping charge, shown at checkout before you pay.
• We ship to addresses in the United States.

Order processing

Orders are processed and shipped in the order they are received. Our standard processing time is up to seventy-two (72) business hours from the time an order is placed. Business hours are Monday through Friday and do not include weekends or holidays.

Processing times are estimates and may vary with seasonal demand, holidays, inventory volume, weather events, staffing levels or other operational circumstances. Updated timelines will be posted on our website when necessary.

How we ship

We ship exclusively through FedEx.

• Items smaller than 12″ × 12″ × 12″ generally ship via FedEx Express.
• FedEx Express shipments valued over $200 require Direct Signature Confirmation on delivery.
• Larger items generally ship in custom packaging via FedEx Ground.

Shipping schedule

We ship Monday through Friday. FedEx Express is picked up daily at approximately 3:00 PM Eastern Time, and FedEx Ground at approximately 5:00 PM Eastern Time. Orders placed late Thursday, Friday, on weekends or on holidays may not ship until the following business week.

Delivery estimates

Delivery dates provided by The Sporting Shop or FedEx are estimates. Once a package is accepted into the FedEx network, delivery performance is the carrier’s responsibility. We are not responsible for delays caused by weather, carrier disruptions, transportation or mechanical issues, natural disasters, government actions, high-volume shipping periods or other circumstances outside our control. Shipping charges are not refunded because of carrier delays.

Address errors and returned shipments

Please check your shipping address carefully. Orders returned to us because of an incorrect or undeliverable address, or a refused delivery, may be subject to additional shipping charges before we reship them. Original shipping charges are non-refundable.

Damaged or lost packages

If your order arrives damaged, please let us know within forty-eight (48) hours of delivery and keep all packaging materials, which helps with the carrier’s claim. Lost shipments are handled under FedEx claim procedures and timelines; we will work with you and FedEx to resolve it.

Returns & exchanges

You may return new or unused merchandise for an exchange or refund within 30 days of receipt.

• Returns must include the original receipt or online packing slip.
• Original product packaging must not be defaced or altered in any way.
• Merchandise may be subject to a 15% restocking fee. Custom orders are subject to a 25% restocking fee.

Refunds

Approved refunds are issued within 14 days of our receiving the return, to the original form of payment or as a gift certificate for use on TheSportingShoppe.com or at The Sporting Shoppe in Richmond. Items returned more than 30 days after purchase receive a merchandise credit redeemable with your next purchase.

Return shipping

• The customer is responsible for return shipping costs and insurance.
• We are not responsible for returned items lost or damaged in transit, so please insure your return for its full value.
• Original shipping charges are non-refundable unless the return is due to our error.
• Orders returned to us as refused or undeliverable (other than freight-damaged goods) receive less than full credit, to cover the return shipping charges we incur.

How to return an item

1. Email info@thesportingshop.com or call 401·247·4867 with your order number.
2. Pack the item in its original container, if available, with the original receipt or packing slip.
3. Ship it insured to the address we provide.

Manufacturer defects

If an item isn’t working correctly because of a manufacturer defect, please contact the manufacturer directly for repair or exchange. We’re glad to help you find the right contact.

Pricing

We cannot be responsible for typographical errors. Prices are subject to change without notice. Merchandise listed on this site is not for sale in any state, district or territory where its receipt, possession, sale or use is prohibited.

Questions

A person answers the phone. Call 401·247·4867, email info@thesportingshop.com, or visit us at The Sporting Shoppe at The Preserve, Richmond, Rhode Island.